FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Can I expediate shipping if need be?


To add a new question go to app settings and press "Manage Questions" button.




Can I suggest my own vessel to be filled?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Do you ever attend vendor events where I can candles in person?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How often do you change your sent options?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





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hello@frankfortcandlecompany.com

Frankfort, Illinois

Tel: 773.490.6142  

We create one of a kind reusable candles. Frankfort Candle Company is made up of creative souls that pair unique vintage vessels with thoughtfully curated scents that results in a lasting decorative object for the most discerning enjoyer of home décor.

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